Shipping & Returns


Fast Shipping

We strive to process and ship orders quickly and accurately. It is our policy to ship your order as completely as possible the same day it is received. Most orders received Monday through Friday, are shipped that same day.

Orders are shipped the best way from our 68,000 square foot facility in Massillon, Ohio. A Transportation Surcharge is added to all orders. This is a variable charge that fluctuates and is subject to change without notice. Some products are classified as "hazardous" by UPS, and a $32.00 Hazardous Surcharge (per shipper) will be added to the order total.

Terms are subject to change without notice.

We reserve the right to limit quantities.


Order today, shipped today! $75 minimum order


Shipping Methods

1. Common Carrier (UPS, USPS or Motor Freight)

Orders shipped by common carrier are shipped the best way to destinations within the continental United States.


For East Zone Orders  (see ZONE MAP):
Less than $495 order: RJ Matthews pays Ground Shipping on non-FOB items. Customer pays shipping charges on all FOB items (Tiers 1 & 2). Minimum order is $75. Orders under $75 will be assessed a $7.50 Service Charge.
$495+ order: RJ Matthews pays Ground Shipping on non-FOB items and Tier 1 FOB items. Customer pays shipping charges on Tier 2 FOB items only.
$1,000+ order: RJ Matthews pays all FOB charges on qualified motor freight orders. Does not include any assessorial charges. Motor Freight orders need to be placed by 11am ET for same day shipping.

For Central Zone Orders  (see ZONE MAP):
Less than $495 order: RJ Matthews pays Ground Shipping on non-FOB items. Customer pays shipping charges on all FOB items (Tiers 1 & 2). Minimum order is $75. Orders under $75 will be assessed a $7.50 Service Charge.
$495+ order: RJ Matthews pays Ground Shipping on non-FOB items and Tier 1 FOB items. Customer pays shipping charges on Tier 2 FOB items only.
$1,000: RJ Matthews pays all FOB charges on qualified motor freight orders. Does not include any assessorial charges. Motor Freight orders need to be placed by 11am ET for same day shipping.

For West Zone Orders  (see ZONE MAP):
Less than $1,200 order: RJ Matthews pays Ground Shipping on non-FOB items. Customer pays shipping charges on all FOB items (Tiers 1 & 2). Minimum order is $75. Orders under $75 will be assessed a $7.50 Service Charge.
$1,200+ order: RJ Matthews pays Ground Shipping on non-FOB items and Tier 1 FOB items. Customer pays shipping charges on Tier 2 FOB items only.
$2,000+ order: RJ Matthews pays all FOB charges on qualified motor freight orders. Does not include any assessorial charges. Motor Freight orders need to be placed by 11am ET for same day shipping.





2. Truck Delivery is available in select areas of Ohio.
Are you in one of our truck delivery areas? Simply ask your customer care representative about truck routes in your area. RJM Truck Delivery saves you time and money with these benefits: NO FOB charges on items with FOB weights, NO Hazardous Surcharge on items classified as "hazardous", timely delivery schedules, extra careful handling of your order from our warehouse to your door, hassle-free returns and friendly, personal service from experienced, reliable drivers. Minimum order is $75. Orders under $75 will be assessed a $7.50 Service Charge. If you are in our truck delivery area, simply order $495+. Truck orders less than $495 incur an additional $6.00 Truck Delivery Charge.


A Transportation Surcharge is added to all orders. This is a variable charge that fluctuates and is subject to change without notice.


Vaccine Shipping

Due to circumstances beyond our control and ever-changing weather conditions, we require vaccines to be shipped in an insulated container year-round. This insulated container helps protect your vaccine investment from freezing during the winter months and getting too warm during the non-winter months. Frozen cold packs are included in your insulated container. Don't be alarmed if frozen cold packs are thawed when you receive your shipment; this is normal. Simply refrigerate vaccines as soon as they arrive. Vaccines and other items requiring refrigeration are non-returnable.

A $3.95 charge will be added to all vaccine orders for the insulated container/frozen cold packs. Additional frozen cold packs can be added to your vaccine order for $1.00. Please specify when ordering.

We recommend ordering vaccines as early in the week as possible to assure delivery by Friday*. Please see the TIME IN-TRANSIT MAP to help estimate the number of days needed to receive your vaccine order.
*Ask for details on UPS Saturday delivery where available.


Vaccine Orders of $75+:


Shipped within the state of Ohio receive FREE NEXT DAY DELIVERY via UPS Ground Service.

Shipped to AL, CT, DE, IA, IL, IN, KY, MA, MD, MI, NC, NH, NJ, PA, RI, SC, TN, VA, VT, WI, WV and most of GA, ME, MN and MO. (see TIME IN-TRANSIT MAP) receive FREE SECOND DAY DELIVERY via UPS Ground Service.

We will also ship your $75+ vaccine order UPS NEXT DAY AIR for $19.95 or UPS 2ND DAY AIR for $14.95. Please specify when ordering.

Shipped to states in the 3-5 Day UPS Estimated Time In-Transit area (see TIME IN-TRANSIT MAP) will be shipped UPS NEXT DAY AIR for $19.95 or UPS 2ND DAY AIR for $14.95.

Vaccine orders received Friday through Sunday are normally shipped the following Monday (excluding Monday holidays).



Please Note: VACCINES ARE NON-RETURNABLE


FOB Shipping

How to figure your FOB shipping charges

  1. Add the weight of all FOB items on your order to find the total FOB pounds.
  2. Using the chart below, find your state's shipping zone.
  3. Using the FOB Rate Chart, find your zone across the top and the total FOB pounds of your order down the left side. This will give you the total FOB charge to be added to your order.

SHIPPING ZONES
Zone 2
Ohio

Zone 3
Indiana
Kentucky
Michigan
Pennsylvania
West Virginia
  Zone 4
Connecticut
Delaware
District of Columbia
Illinois
Maryland
Massachusetts
New Hampshire
New Jersey
New York
North Carolina
Rhode Island
South Carolina
Tennessee
Vermont
Virginia
  Zone 5
Alabama
Arkansas
Florida
Georgia
Iowa
Louisiana
Maine
Minnesota
Missouri
Wisconsin

Zone 6
Kansas
Nebraska
North Dakota
Oklahoma
South Dakota
  Zone 7
Colorado
Montana
New Mexico
Texas
Utah
Wyoming

Zone 8
Arizona
California
Idaho
Nevada
Oregon
Washington
 

Damages, Shortages, Returns & Refunds

In the event that your shipment has been damaged in transit, please keep it in the original box and notify us immediately (within 72 hours). Please keep all damaged goods for inspection by the carrier's representative. If a package appears damaged at the time of delivery, you have the right to refuse it; please notify us of a refused package within 72 hours. If you need replacement merchandise, call us and we will ship it immediately. We will gladly assist you in making a claim with the carrier. Please report any shortages within 72 hours.


Returned Goods Policy

We will consider requests to return merchandise on the following basis:

  1. Request for permission to return merchandise for credit should be made through your RJ Matthews Company customer care representative.
  2. Merchandise ordered in error, or shipped in error, can be returned for full credit if this error is reported within 72 hours, and the merchandise is in the same condition in which it was received.
  3. Outdated products will be returnable or non-returnable according to the policy of the manufacturer. Additional handling charges may be deducted.
  4. Merchandise ordered based on the recommendation of your RJ Matthews representative on a "Guaranteed Sale" basis, which has not sold to your satisfaction within a 90-day period. Merchandise must be in good, saleable condition and may be returned for a credit or 100% refund, including shipping costs back to RJ Matthews.

The Following Merchandise is NON-RETURNABLE:

  1. Merchandise expressly sold on a non-returnable basis (i.e. Closeout items, Special Order items, Drop Ship items, etc.)
  2. Merchandise not purchased from us.
  3. Merchandise with broken seals, or in opened packages, or with faded or marked labels.
  4. Merchandise which has been in dealer's stock for more than one year.
  5. Merchandise from a customer going out of business.
  6. Biologicals which are not outdated.
  7. Merchandise that is only returnable directly to the manufacturer.
  8. Merchandise that requires refrigeration.


Satisfaction Guaranteed

If you are not satisfied with something you ordered from us, simply return it to us in new, unopened, unused condition within 30 days of receipt. Returns received after 30 days, or in less than new condition, are subject to a restocking fee. We are happy to issue a credit, refund or replacement for items returned to us. Shipping charges are not refundable.


Your complete satisfaction is our #1 Priority!

 

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Catalog Quick Order Form ...

If you know the product number and quantity desired, use our Quick Order Form below by entering the information and clicking on the 'Buy Now' button.

Product Number Title Size Qty